What is required to hold a customer's mail temporarily?

To hold a customer's mail temporarily, a written request is required because it serves as formal documentation of the customer's wishes. This process ensures that there is a clear record of the request, which is essential for maintaining accountability and clarity in postal operations. A written request helps the postal service confirm the identity of the customer and the specifics of the hold, including the duration and address details.

Other methods, such as phone calls or in-person visits, may provide immediate communication but do not offer the permanence or validation that a written request does. Submitting an online form could be a viable option, depending on the specific policies of the USPS, but the emphasis on a written request aligns with established practices for managing mail holds effectively and securely. This formal approach protects both the customer’s privacy and the integrity of the mail handling process.