What does S.O.L.E.R. stand for in customer interaction?

The concept of S.O.L.E.R. in customer interaction is focused on non-verbal communication techniques that help build rapport and create a positive interaction with customers. The correct choice highlights the key components that contribute to effective communication:

• Squarely facing: This means positioning your body directly towards the customer, signaling that you are engaged and attentive.

• Open posture: Maintaining an open stance without crossing arms or legs demonstrates receptiveness and creates an inviting atmosphere.

• Leaning: Slightly leaning towards the customer shows interest and encourages them to share their thoughts or concerns.

• Eye contact: Making consistent eye contact helps to establish trust and signifies that you are paying attention to what the customer is saying.

• Relaxing: Maintaining a relaxed demeanor helps to put the customer at ease, making them feel comfortable during the conversation.

These techniques are essential for fostering a meaningful connection with customers, which can lead to improved satisfaction and more effective resolution of their inquiries or issues. The focus on body language and attentiveness is critical for successful customer interactions in the USPS environment.